FAQ's
What are the hours of operation, location, and contact information for Pinnacle?
Hours of Operation: Mon. thru Fri. 8am - 5pm PST, Physical Address: 637 Bangs Ave., Modesto, CA 95356. Office: 209-523-8300 Fax: 209-523-8655, Graphics Dept. Email: prepress@psiprints.com
Does Pinnacle offer design and creative services?
Absolutely yes! We have a very skilled creative team and will create your design for you if you like. We charge $90 per hour for design services. We can also quote design jobs by the job if you prefer. Keep in mind, it will normally be a better value for you to choose the hourly rate and provide a good mockup and direction.
How do I send my artwork in?
You can upload your artwork as soon as you complete the checkout. If you do not have your artwork ready you can go back to our website and upload the files 24 hrs a day. If your artwork is too large to upload you can mail a CD to our office containing the finished art. Please be sure to include your order number on the disc.
What file formats can you accept?
We prefer PDF files, however we can also accept .jpg and .tif files. We can also accept your native files from InDesign, Illustrator, Photoshop and Quark Express as long as all fonts and graphics are included with the files. Please be sure to create all of your files at 300 dpi or higher and include 1/8 inch bleed image for all files.
How long will it take to get my proof?
Your proof will be sent to you within 24 hours of our receiving your print-ready files.
Does Pinnacle offer fulfillment services?
We sure do! Call us if you have that odd-ball job and youre just not sure how to pull it off. Our plant manager and bindery specialists are always up to the challenge to provide solutions that make sense. You would be surprised to hear about some of the crazy projects we have done in the past.
How do I get a pdf that I can send you from what I have?
Adobe has a service that allows you to make pdfs online. You can sign up for a free trial, just Click Here to get started.
Tel: 209-523-8300 • Toll Free: 888-235-6174 • Fax: 209-523-8655
© 2009 Pinnacle Solutions